Privacy Policy

Last updated: 25 June 2020


This Privacy Policy covers the website (the “Website”) and the services (the “Services”) offered by Zookal Services Pty Ltd. (“Zookal”) ABN 82 147 685 452 which links to this statement. We provide this notice to explain how users information is collected, used and transferred. By using this Website or the Services, you agree to this Privacy Policy.


1.  Questions and comments or any other communications with us

If you have questions or concerns regarding this statement, you should first contact Zookal via the contact us page or at:

PO BOX 7413

Alexandria Business Centre, 10-12 Ralph Street

Alexandria NSW 2015, Australia


2.  Our Commitment

We are committed to keeping your personal identity safe. Your information is used to provide the Services and assist in providing you with a more personalised online experience. In addition, we may monitor customer traffic patterns and site usage to help us better develop the content, design, and layout of the overall Website and to provide better service. We do not sell or otherwise give away our customer information for commercial profit to third parties for their promotional purposes.


3.  Information We Collect

Personal Information: We receive and store any information you have submitted on the Website or provided to us. On some pages, you can rent products, make requests, and register to receive materials. We may collect the following types of personal information from you:

    1. Name
    2. Residential or Business Address
    3. Email Address
    4. Phone Number
    5. Postcode
    6. Financial and payment information
    7. Gender
    8. Shopping Preferences
    9. Age and Date of Birth

Please note that children are not eligible to use our Services and we ask that minors (under the age of 18) do not submit any personal information to us or use the Website or Services in any way.


4.  Generic Information, Cookies and Web Beacons 

When you visit the Website or use our Service, we may passively track generic information on your computer and Internet connection, such as the IP address of your computer and/or Internet Service provider, the date and time you access the Website, the Internet address of websites from which you link to our Website, the computer technology you are using and your movements and preferences on our Website (“Generic Information”). To do this, we may use web beacons and “cookies,” or small data files stored on your computer's hard drive, to collect such information. In some instances, we also use web beacons and cookies to collect information in connection with future visits, to recognise you as a previous User, to know when you are interacting with our platform application or to otherwise track your activity on our Website. If you follow a link to the site from an affiliate or promotion, we store information about your arrival from that affiliate or promotion in a session cookie. However, our cookies do not contain any personally identifiable information. Most web browsers automatically default to accept cookies. If you don't want to accept cookies, you can modify your Internet browser's settings, however, doing so may impact your ability to fully utilize our Website and Services. 


5.  Information Usage

When you place an order, we use your personally identifiable information to process and fulfill your order and to notify you of its status. We may also refer to such personally identifiable information in an effort to better tailor our Services to your needs. Occasionally, we may email you about important changes to our Website, new Services, and special offers.

From time to time we may provide you the opportunity to participate in contests or surveys. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as postcode). If we use a third party Service provider to conduct these surveys or contests, that company is prohibited from using our Users' personally identifiable information for their promotional purpose. If you contact us we may post your comments on our Website or on promotional materials. We may also use your information for press related matters.

We use the information you provide about someone else only to ship and confirm the delivery. We do not share this information with outside parties, except to the extent necessary to complete that order. When Customer Service receives questions over email, they use these email addresses only to reply to customers. Such addresses are not used for any other purposes and are not shared with any third parties for their promotional parties.

We use generic information to track the use of the Website and the Services and for other internal purposes, such as providing, maintaining, evaluating, and improving the Services and the Website.

We never use or share the personal information provided to us in ways unrelated to the ones described above without providing you an opportunity to opt out.


6.  Disclosure to Third Parties

Your personal information is yours and we do not sell, trade, or rent any of it without your permission and we do not share it with any third party except as provided below:

6.1  Employees, Contractors, Service Providers and Agents:
Zookal and its employees may use third parties including contractors, service providers and agents to perform functions on its behalf. These third parties have access to personal information to the extent reasonably required to perform their functions but none of these third parties are authorised to use your information for their promotional purposes.


6.2  Aggregated Data: 
We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties that we collaborate with or engage in the course of business. These statistics do not include any personally identifiable information.


6.3  Business Transaction: 
In the event that Zookal goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets (a “Business Transaction”), your personally identifiable information will likely be among the assets transferred. We may share or transfer your information in connection with such Business Transactions.


6.4  Legal Disclosure: 
Zookal reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, prevent fraud and/or to comply with a judicial proceeding, subpoena, court order, or legal process served on our Website.

7. Correction of Your Personal Information and Access

If you need to change your information, visit the Edit Profile page under the My Zookal section. We safeguard this procedure by requiring password granted access. Please note that certain types of information such as email address will need to be updated by us. If you would like us to amend your personal information, please contact us and we will make the requested changes.


8. How to Opt Out

We provide you the opportunity to opt-out of having your personal information used for certain purposes. For example, if you purchase a product/Service but do not wish to receive any additional marketing material from us, you may choose not to receive any additional email correspondence.. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.


9. Your Password

We suggest that you keep your password private and avoid disclosing it to any third parties. If others have access to your password, the possibility exists that your personal information could be accessed and compromised. 


10. Securing Your Personal Information 

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. All servers are protected by firewalls in secure facilities. However, while we strive to protect all customer information that is in our possession, no method of transmission of information over the Internet is 100% secure. You can help ensure that your personal information is protected by not sharing your Website password with any other individual, or otherwise allowing others access to your customer account. 


11. Internet Browser

If your web browser does not permit a secure connection, we will not accept your personal information, including credit/debit card numbers. Your browser should display a padlock or key icon in the margin of your web browser when a secure connection is made. Alternatively, the URL bar at the top of your browser should show the Website address preceded by the characters "https" instead of the usual "http." In some browsers, the URL bar will flash green when the secure connection is made. 


12. Changes to this Privacy Policy

Your continued use of our Services or Website means you consent to our collection and use of this information. If we amend our Privacy Policy, we will post the changes on this page so that you are always aware of what information we gather, how we use it, and under what circumstances we disclose it. We suggest that you check this page on occasion to keep up with our most current policies. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.


© This Privacy Policy is the property of Zookal Pty Ltd (ABN 82 147 685 452) and may not be used or copied without permission.

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